Refund policy

Return & Refund Policy

Last Updated: July 2026

At LaunchPaw, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

15-Day Return Policy

We offer a 15-day return policy, which means you have 15 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

Be in its original condition.
Be free from excessive wear, misuse, or damage.
Include all original accessories and, where reasonably possible, the original packaging.
Be accompanied by proof of purchase.

To request a return, please contact us at:

Email: joelcm61.12@outlook.com

Please include your order number and the reason for your return.

Returns sent without prior authorization will not be accepted.

Return Address:

[INSERT RETURN ADDRESS]

Return Shipping Costs

Unless the item is defective, damaged upon arrival, or you received the wrong product, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as LaunchPaw cannot be responsible for packages lost during return transit.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery by emailing:

joelcm61.12@outlook.com

Please include:

Your order number
Photos of the product
Photos of the shipping box and packaging

We'll review your claim and provide a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different item, please return your original purchase (if eligible) and place a new order.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Products intentionally damaged after delivery
Products showing excessive wear or misuse
Items returned without prior authorization

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it must follow our standard return procedure.

Consumer Rights

This Return & Refund Policy is provided in addition to any mandatory consumer rights applicable under the laws of your country or region.

Nothing in this policy limits or excludes any rights that cannot legally be waived under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

LaunchPaw