Shipping policy
Order Processing
All orders are processed within 4–7 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Shipping Times
After your order has been processed, the estimated delivery time is 2–6 business days, depending on your location.
Estimated delivery times:
- United States: 2–6 business days
- Canada: 2–6 business days
- United Kingdom: 2–6 business days
- Europe: 2–6 business days
- Australia & New Zealand: 2–6 business days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
Business Days
Business days are Monday through Friday and do not include Saturdays, Sundays, or public holidays.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Tracking information may take 24–48 hours to become active after shipment.
Incorrect Shipping Information
Please ensure that your shipping address is correct before placing your order.
LaunchPaw is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
While we work with reliable shipping partners, delays may occasionally occur.
If your package appears lost or has not arrived within the expected timeframe, please contact us at:
Email: joelcm61.12@outlook.com
We will gladly investigate the shipment and assist you in resolving the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges, if applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact our support team:
LaunchPaw
We aim to respond within 24–48 business hours.